We are committed to radical transparency here at Tee Haute Couture, which is why we outline our business practices in full detail. If you are looking for a more succinct version, you can check out our FAQ, and should you have questions not answered in out detailed documentation, you are welcome to contact us via our Contact Us page. If you need to make a claim for a refund or return, use this form.
Return & Refund Policy
Return & Refund Policy
We are committed to radical transparency here at Tee Haute Couture, which is why we outline our business practices in full detail. If you are looking for a more succinct version, you can check out our FAQ, and should you have questions not answered in out detailed documentation, you are welcome to contact us via our Contact Us page. If you need to make a claim for a refund or return, use this form.
Our refund & returns policy lasts 89 days. If 90 days have passed since the purchase date, we can’t offer you any refund or replacement.
Refunds are calculated based on the product price as per the order invoice.
If you want to file a claim, use this form:
Shipping Returns
For returns, mail your product to:
MYSHOPLOGISTICS
Tee Haute Couture
Vitalisstraße 166
50827 Cologne, DE
Our packaging is designed to be reusable for returns. However, you are responsible for return shipping costs, which are non-refundable. If you receive a refund, the cost of return shipping will be deducted.
We recommend using a trackable shipping service or purchasing shipping insurance. We do not cover lost untracked or damaged returns.
Changes & Cancellations
We usually process orders multiple times a day, so there is a window of anywhere from a few minutes to a couple of days to make changes or cancel an order.
We cannot cancel or change an order that is already in production, so time is of the essence. The sooner you notify us, the better the chances that your item hasn’t gone into production yet. For changes in colour, size, motif, branding, or personalisation, the window is shorter. Address corrections or typos usually allow for a couple of days. Either way, Contact Us as soon as possible!
Damaged & Misprints
If your order arrives damaged or contains a misprint, you can submit a claim. We will require images of the damages or misprints to file a claim with our fulfilment partner. Once validated, we will initiate reshipment or a refund based on your selection on the claim form.
Returns
We encourage you to check size charts & choose the right colour before placing an order to avoid returns. Double-check your order before submitting it to catch any potential errors.
All products are made to order, so returns are handled with care to minimize waste. That said, we want you to have a great shopping experience, so we generally accept returns if you’re unhappy with your order for any reason. Personalised, Bulk Order & DeBranded products are excluded from this policy.
To be eligible for a return, the item must be unused, in the same condition that you received it & in the original packaging. Our eco-friendly packaging can be reused for returns. You are responsible for any return shipping costs & we recommend using tracked shipping, as we do not replace or refund untracked returns lost in transit.
Non-returnable/Non-refundable items:
- Downloadable software & digital products
- Fulfilment services (e.g., DeBrand, CO2 Offset)
- Special offer sale items
- Personalised products
- Gift cards & coupons
- Bulk orders
Once your return is received & inspected, we will notify you by email of the approval or rejection of your refund.
Replacements
If an order is lost in transit or arrives damaged, we will send you a replacement at no extra cost.
If your order was returned due to an incorrect shipping address, we must charge a handling & reshipping fee of [conPr var=”873″]. If you opt for a refund instead, a [conPr var=”374″] reshelving fee will be deducted & the rest will be processed according to our refund policy. Should you request a reshipment, we will send you an invoice via email & your order will be processed as soon as the fees are paid.
Delivery times for replaced products may vary depending on your location.
Refunds
If the error lies with us, you are eligible for a 100% refund or reshipment at no extra cost. This applies to any order & any item, including Personalised, Bulk Orders, DeBranded & special offer sale items.
If the error is on your end, or if it’s a return, fees & charges may apply. Any refund issued will have those fees & charges deducted. Reshipping fees for user errors are [conPr var=”873″]; reshelving fees for returned items are [conPr var=”374″] per item.
Shipping costs are non-refundable unless the error lies with us, or no package was sent before the claim was validated by our fulfilment provider.
If you cancel your order before it enters production, you may be eligible for a full refund, including shipping. If you cancel after fulfilment but before shipping, you are eligible for a refund, including shipping, but it will be treated as a return & a reshelving fee of [conPr var=”374″] per item will be deducted.
Personalised, Bulk Orders, DeBranded & special offer sale items are not returnable.
Once your claim has been approved, your refund will be processed & a credit will be applied to your original method of payment within a few days.
All claims must be submitted via the form above.
Examples
You found a great motif & decided to buy a Tee. Since it depicts a coffee mug we also sell, you add that to your order so you can match your Tee with your mug! Everything goes smoothly, but you notice a typo in the address in the order confirmation. You Contact Us & we can fix the issue. If you’re quick, even changes to size & colours can be made, or the entire order can be cancelled without any additional costs or fees.
If the order gets lost during shipping, no problem! We will resend it or offer you a full refund. If it’s our fault, you don’t pay a thing!
If the mug arrives damaged, we will cover it. Just be sure to take pictures of the item & packaging for your claim.
But what if you don’t like the colour of the Tee? As long as it’s in its original condition, you can return it. Use the original packaging & start your claim. If there are return shipping costs, you’ll need to cover them. We’ll also deduct a reshelving fee of [conPr var=”374″] from your refund.
If you didn’t notice the typo in the address & the package is returned to our fulfilment centre, we will inform you via email. You can then choose to have it redelivered, which requires a handling & reshipping fee of [conPr var=”873″]. If you prefer a refund, a reshelving fee of [conPr var=”374″] & the original shipping cost of [conPr var=”4″] will be deducted.
If you have questions or need clarification, Contact Us.
Late or Missing Refunds
If you haven’t received a refund within a week, first check your bank account again. Then contact your bank, PayPal, or credit card company; sometimes it takes a few days for the refund to be officially posted.
If you’ve done all of this & still haven’t received your refund, please Contact Us.
Pricing Transparency & Clarification
In all cases when we discuss prices & costs, it’s based on what you, the customer, see on the store & what ends up on your order invoice, regardless of our internal pricing structures & calculations.
Need Help?
Contact Us for questions related to refunds & returns.
Our refund & returns policy lasts 89 days. If 90 days have passed since the purchase date, we can’t offer you any refund or replacement.
Refunds are calculated based on the product price as per the order invoice.
If you want to file a claim, use this form:
Shipping Returns
For returns, mail your product to:
MYSHOPLOGISTICS
Tee Haute Couture
Vitalisstraße 166
50827 Cologne, DE
Our packaging is designed to be reusable for returns. However, you are responsible for return shipping costs, which are non-refundable. If you receive a refund, the cost of return shipping will be deducted.
We recommend using a trackable shipping service or purchasing shipping insurance. We do not cover lost untracked or damaged returns.
Changes & Cancellations
We usually process orders multiple times a day, so there is a window of anywhere from a few minutes to a couple of days to make changes or cancel an order.
We cannot cancel or change an order that is already in production, so time is of the essence. The sooner you notify us, the better the chances that your item hasn’t gone into production yet. For changes in colour, size, motif, branding, or personalisation, the window is shorter. Address corrections or typos usually allow for a couple of days. Either way, Contact Us as soon as possible!
Damaged & Misprints
If your order arrives damaged or contains a misprint, you can submit a claim. We will require images of the damages or misprints to file a claim with our fulfilment partner. Once validated, we will initiate reshipment or a refund based on your selection on the claim form.
Returns
We encourage you to check size charts & choose the right colour before placing an order to avoid returns. Double-check your order before submitting it to catch any potential errors.
All products are made to order, so returns are handled with care to minimize waste. That said, we want you to have a great shopping experience, so we generally accept returns if you’re unhappy with your order for any reason. Personalised, Bulk Order & DeBranded products are excluded from this policy.
To be eligible for a return, the item must be unused, in the same condition that you received it & in the original packaging. Our eco-friendly packaging can be reused for returns. You are responsible for any return shipping costs & we recommend using tracked shipping, as we do not replace or refund untracked returns lost in transit.
Non-returnable/Non-refundable items:
- Downloadable software & digital products
- Fulfilment services (e.g., DeBrand, CO2 Offset)
- Special offer sale items
- Personalised products
- Gift cards & coupons
- Bulk orders
Once your return is received & inspected, we will notify you by email of the approval or rejection of your refund.
Replacements
If an order is lost in transit or arrives damaged, we will send you a replacement at no extra cost.
If your order was returned due to an incorrect shipping address, we must charge a handling & reshipping fee of [conPr var=”873″]. If you opt for a refund instead, a [conPr var=”374″] reshelving fee will be deducted & the rest will be processed according to our refund policy. Should you request a reshipment, we will send you an invoice via email & your order will be processed as soon as the fees are paid.
Delivery times for replaced products may vary depending on your location.
Refunds
If the error lies with us, you are eligible for a 100% refund or reshipment at no extra cost. This applies to any order & any item, including Personalised, Bulk Orders, DeBranded & special offer sale items.
If the error is on your end, or if it’s a return, fees & charges may apply. Any refund issued will have those fees & charges deducted. Reshipping fees for user errors are [conPr var=”873″]; reshelving fees for returned items are [conPr var=”374″] per item.
Shipping costs are non-refundable unless the error lies with us, or no package was sent before the claim was validated by our fulfilment provider.
If you cancel your order before it enters production, you may be eligible for a full refund, including shipping. If you cancel after fulfilment but before shipping, you are eligible for a refund, including shipping, but it will be treated as a return & a reshelving fee of [conPr var=”374″] per item will be deducted.
Personalised, Bulk Orders, DeBranded & special offer sale items are not returnable.
Once your claim has been approved, your refund will be processed & a credit will be applied to your original method of payment within a few days.
All claims must be submitted via the form above.
Examples
You found a great motif & decided to buy a Tee. Since it depicts a coffee mug we also sell, you add that to your order so you can match your Tee with your mug! Everything goes smoothly, but you notice a typo in the address in the order confirmation. You Contact Us & we can fix the issue. If you’re quick, even changes to size & colours can be made, or the entire order can be cancelled without any additional costs or fees.
If the order gets lost during shipping, no problem! We will resend it or offer you a full refund. If it’s our fault, you don’t pay a thing!
If the mug arrives damaged, we will cover it. Just be sure to take pictures of the item & packaging for your claim.
But what if you don’t like the colour of the Tee? As long as it’s in its original condition, you can return it. Use the original packaging & start your claim. If there are return shipping costs, you’ll need to cover them. We’ll also deduct a reshelving fee of [conPr var=”374″] from your refund.
If you didn’t notice the typo in the address & the package is returned to our fulfilment centre, we will inform you via email. You can then choose to have it redelivered, which requires a handling & reshipping fee of [conPr var=”873″]. If you prefer a refund, a reshelving fee of [conPr var=”374″] & the original shipping cost of [conPr var=”4″] will be deducted.
If you have questions or need clarification, Contact Us.
Late or Missing Refunds
If you haven’t received a refund within a week, first check your bank account again. Then contact your bank, PayPal, or credit card company; sometimes it takes a few days for the refund to be officially posted.
If you’ve done all of this & still haven’t received your refund, please Contact Us.
Pricing Transparency & Clarification
In all cases when we discuss prices & costs, it’s based on what you, the customer, see on the store & what ends up on your order invoice, regardless of our internal pricing structures & calculations.
Need Help?
Contact Us for questions related to refunds & returns.